Best Practices
How to Assign OlO Tips:
Note: Owners/Operators must follow and comply with all federal, state, and local laws regarding tip handling procedures. HGI h...
Wed, 5 Aug, 2020 2:55 PM
System Reboot
At least once per week, a store must conduct a system reboot. What is a system reboot? A reboot is a complete power shut down ...
Wed, 2 Sep, 2020 9:04 AM
86’d Menu Items
Are you receiving POS error messages? Have you checked to see if any menu items 86ed? Guests are unable to order those it...
Wed, 2 Sep, 2020 9:04 AM
Failed Orders
Common Scenario: Guests place a scheduled order and the order does not fire to the kitchen. Guest arrives at the store to retrieve t...
Tue, 1 Sep, 2020 12:51 PM
Menu Modification Requests
Can I add, remove, or change menu items on OLO? Mellow's OlO menu has been built to offer all core menu items ...
Wed, 2 Sep, 2020 9:04 AM